Frequently Asked Questions
How do I set up a demo? +
To schedule a demo, you can contact us here. Our demos are very hands on. You can actively participate in setting up your actual gym to really see how easy it is to use. When you complete your demo, you will walk away with a working system you can play with as you make a final decision. If you have an iPad, prior to the demo, you can download WODHOPPER from the app store on that iPad. This will save some time on our call.
Why did you create WODHOPPER?+
WODHOPPER is created by and for people passionate about functional fitness. We set out to build the perfect gym management system, geared specifically for fitness gyms by listening to the business needs of gym owners and coaches. Before we jumped head first into starting our own company, we worked for a large financial technology company that specialized in security and processing payments online. Once we discovered CrossFit back in 2008 it took us just 2 years to quit our 9-5 jobs, start WODHOPPER, and commit to catering to the needs of affiliate gyms full-time.
Help! I have a question or issue with the software. What should I do?+
Our gym management software is created with simplicity in mind, but sometimes, technical support is needed. We pride ourselves on our Customer Service, and getting a hold of our tech support team is easy.
Call or text us at: (773) 669-6379
Email us at: support@wodhopper.com
If you prefer Facebook, we have a very active and supportive User Group created for our clients or you can send us a message via our public Facebook page:
https://www.facebook.com/WODHOPPER/ we have a 100% response rate and check it consistently. We pride ourselves on our quick and helpful tech support service available 7 days a week.
I'm just starting a gym and I'm on a tight budget, can I afford WODHOPPER?+
Yes, we work with tons of new gym owners and understand that all the bills tend to arrive on the first month, when you’re still building up your membership. We offer ramp-up pricing for brand new gyms, to ease you into the subscription and make those first months of business manageable. Contact us to set up a demo and get more information.
What equipment do I need in my gym to start using WODHOPPER?+
The only hardware required to use WODHOPPER at your box is an iPad with a connection to the internet. WODHOPPER can also be run via any PC. If you have a TV in your gym and wish to wirelessly connect WODHOPPER to it, you will want an AppleTV device.
Can I update accounts to place a hold fee, annual gym maintenance fee, or prorate a monthly membership fee?+
Yes! WODHOPPER makes it simple to suspend memberships at any time for any duration, and also prorate the client for time not used. If a fee is associated with a membership being put on hold or gym maintenance, WODHOPPER can easily add this to the member's dues and charge them whenever the gym owner decides would work best.
Can I add merchandise and supplement purchases to a member’s monthly account fee? (single payment/month concept)+
Yes, absolutely! WODHOPPER has a “Tab” feature that will allow a member to put purchases on their account and bundle it in with their monthly membership fee. Owners can even run reports on these items to see what sells the best.
What happens when a member puts an item on their tab?+
When an item is added to a member's tab, we say they now have an 'active tab'. The items "on their tab" will be bundled in on their next automatic payment as long as the member has automatic payments enabled. To see a list of people with open tabs, you can go to Athletes -> [filter: “has active tab”].
Can athletes RSVP on their phones? Check in on their phones?+
Yes, once a gym integrates with WODHOPPER all members have access to a custom branded gym app powered by WODHOPPER. This app will allow members to RSVP or UNRSVP with just one tap, allowing for fast and simple RSVPing. Once they arrive at the gym, they will be able to check in via the gym’s iPad.
Can I require my athletes to RSVP to class in advance?+
Of course! In fact, many gyms do this to make sure that classes don't get too full. We support a waitlist with automatic text and email notifications when a member moves from the “waitlist” to the “attending” list. You can further customize the requirement on when the classes are available for RSVP. WODHOPPER also allows for members to RSVP their friends and family.
How do my members check in to class?+
Members can check into a class by tapping on their name via the iPad app. If members forget to RSVP ahead of time they can still show up and check in. There is a clear visual cue to a coach for who RSVP'd and who did not.
What equipment is required to set-up a check-in kiosk in the box?+
To set up a kiosk, you will need an iPad that will run WODHOPPER. You can lock down the iPad so only WODHOPPER is accessible. We recommend a sturdy case for the iPad, as members will interact with it often. If you wish to set up a kiosk, there are many aftermarkets stands available based on your budget and needs.
What if a member forgets to check-in? Is there a way to manually check in members?+
Yes, it’s a simple process to check members in if they forget to RSVP. The same goes with if they forget to check-in. All a coach or member needs to do is tap on the "I forgot to RSVP" button on the Check In screen, and then enter their name.
How do members keep track of their attendance?+
Members can see all the classes the checked in for via the Check In screen on their phone app.
Can I integrate WODHOPPER into my website?+
Yes! With WODHOPPER, gyms get a small, non-intrusive yet powerful widget that integrates into their website, allowing for members to quickly RSVP, check the leaderboard, look at their benchmarks, calculate their percentages and more.
Is WODHOPPER compatible with all devices?+
WODHOPPER is built natively as an iOS app for iPads. Members access WODHOPPER through a custom branded mobile site with a home screen icon featuring your gym's logo. It works for both iPhone and Android.
How can WODHOPPER help me with signing up new members?+
It's all about paperless enrollment! New members signing up for a gym can sign waivers, contracts, fill out health assessments and pay for their membership all in one sitting. Gone are the days of handing out a clipboard and a pen to ask for a member to identify their emergency contact information, only to get shoved into a filing cabinet. At WODHOPPER we believe all data has a purpose, and if the member has a health condition, the coach will need to be aware of it as soon as that member is checked into a class. Also with WODHOPPER's new lead generation plugin, gym owners can get a pulse on who visited the gym, how they found out about the gym, and what they can do to convert that guest to a full-time member.
Does paperless really mean paperless?+
Absolutely! WODHOPPER likes to keep things simple for box owners and athletes. Paper files and manila folders are so 1990 anyways. There’s no excuse not to go paperless in today's connected world.
How are my important membership documents saved and stored?+
All gym information is saved on the iPad locally and in the cloud, so it’s never lost.
Track from anywhere? How does this work?+
Gym owners and coaches can record and track their member's information from anywhere, even when their connection to the internet is poor or non-existent. This is possible because WODHOPPER will record any changes locally then upload the new data when it finds an internet connection.
What information can I see remotely as a gym owner? What information can my athletes see remotely?+
As an owner you can see pretty much everything relating to the financial performance of your gym, which coaches are available or are booked for a class, and the athletic performance of your members. If someone came to your gym’s website from search and started membership enrollment but didn’t finish, you can see where they stopped! As a member of the gym, you can see your benchmarks and when they occurred.
Does WODHOPPER allow me to track revenues from membership fees, merchandise sales, etc.?+
Yes, WODHOPPER has many detailed reports that can shed light everything from member attrition to how many t-shirts were sold in a given month, and everything in between.
How does WODHOPPER help box owners manage their gyms more efficiently?+
WODHOPPER manages the day to day gym operations such as coach scheduling, retail sales, and inventory tracking. WODHOPPER can even be set up to automatically reorder popular retail items such as recovery drinks and supplements. WODHOPPER will track a members attendance record so that an owner or coach can reach out to at-risk clients and encourage them to keep coming to class. And that just scratches the surface of how WODHOPPER simplifies gym management. Request a demo to learn the rest!
Are there built-in benchmarks? Can I create a custom benchmark?+
Yes! All the girls are there, as well as many Hero WODs, strength, max rep and endurance benchmarks, but if you can't find a benchmark, adding it to your list is as simple as a few taps on the iPad.
How does WODHOPPER help my coaches?+
WODHOPPER helps coaches with getting to know their athletes. By informing the coach of the athlete's health limitations, previous notes as recorded by other coaches, birthdays and anniversaries, WODHOPPER becomes a personal assistant to the coach. WODHOPPER also allows for quick and simple programming of workouts, tracking WOD results, recording athlete's benchmarks and personal records.
For the product and merchandise sales functions, is there a way to track and/or incorporate sales tax?+
To add sales tax to WODHOPPER, you just adjust the price to reflect the price after tax.
When an athlete suspends their membership, can WODHOPPER prorate so that the athlete won’t be charged for the entire month?+
When an athlete decides to suspend their membership, let's say from Dec 20th - Jan 20th, WODHOPPER's new suspension functionally will take care of all the prorating for you. For example, if the gym collects monthly memberships on the 1st, and an athlete decides to suspend their membership from Dec 20-Jan 20th, the system will change their Dec 20th payment to be prorated. It will also set their next payment to be Jan 20th for the prorated amount of Jan 20th - Jan 31st. Then monthly payments will resume on Feb 1st.
